Terms and Conditions

These Terms and Conditions (T&Cs) apply to You when You play any game of 2Up.

These T&Cs do not constitute an offer, solicitation or invitation to play 2Up in any jurisdiction in which playing 2Up is illegal or prohibited. You are responsible for determining the laws and regulations that apply in the country in which You are resident or present for the purposes of 2Up.

In the United Kingdom, and other countries, gambling is illegal if it is conducted by persons under a certain age. In the United Kingdom, this age is 18. Accordingly, it is an offence if, being resident in the United Kingdom, You play 2Up and You are less than 18. PlayUp will not knowingly pay any winner of 2Up who is under the age of 18. If PlayUp deems it necessary, PlayUp will require any player of 2Up to affirm to PlayUp’s satisfaction his or her age. By playing 2Up, You are taken to affirm that You are of a legal age to play 2Up.

PlayUp is committed to promoting the awareness of problem gambling and improving prevention, intervention and treatment. Please review PlayUp’s responsible gambling policies and procedures, which You can find on the 2Up Website. If You have concerns about Your gambling or that of someone else, please visit www.gamcare.org.uk or call their confidential helpline on 0845 6000 133.

Notwithstanding anything contained in these T&Cs, if a dispute regarding the playing of 2Up arises, the decision of PlayUp is final. PlayUp will resolve any dispute as expeditiously as it can.

Definitions

In these Terms and Conditions:

2Up means the game called "2Up".

2Up Helpline means the telephone helpline that is available to answer queries You may have in relation to 2Up, contactable in the United Kingdom on 01702 312261 or such other number as may be specified for your jurisdiction on the 2Up Website from time to time. Any call charges associated with calling the 2Up Helpline will be charged to You at the call rates applicable to that call.

2Up Match means a selected football match for which 2Up may be played and on which 2Up is open for entries, as listed on the 2Up Website.

2Up Goal means a selected Goal for which 2Up may be played.

2Up Website means the website located at virgin.play2Up.co.uk.

Accumulated Prize Pool means, in respect of a 2Up Goal, the relevant prize pool, plus any relevant Jackpot.

Affiliate means any company that is a holding company of PlayUp or that is a subsidiary of PlayUp or a subsidiary of PlayUp’s holding company.

Cut-off Time means the time when an Goal is scored and no further entries to that Goal’s pool will be accepted, being the time when PlayUp or its agents or contractors deems that an Goal has been scored.

Eligible Participant means any person who is not an Ineligible Participant.

Fixed Prize means, in relation to a 2Up Goal, the specified amount payable for each winning valid 2Up entry in the relevant 2Up Goal. Where a Fixed Prize applies to a 2Up Goal, notice of the specified amount for that 2Up Goal is given on the 2Up Website.

Guaranteed Minimum Prize Pool means, in relation to a 2Up Goal, that the Prize Pool for that 2Up Goal is at least a specified minimum amount and is subject to the Payout Percentage. Where a Guaranteed Minimum Prize Pool applies to a 2Up Goal, notice of the specified amount for the relevant 2Up Goal may be given on the 2Up Website. The Guaranteed Minimum Prize Pool, if applicable, may also be advised to You in the response message sent to You.

Ineligible Participant means any person whom PlayUp, in its absolute discretion, determines is not eligible to play 2Up and includes (without limitation):

1. each director and employee of PlayUp, each director and employee of any promoter or advertising agent of PlayUp and the immediate family of each such director or employee (including a spouse, grandparent, parent, child and grandchild, whether by marriage, remarriage, adoption, co-habitation or other family extension);
2. each person under the age of 18 years or who is otherwise a minor in any relevant jurisdiction for the purposes of playing 2Up;
3. each person who is resident in or whose mobile carrier operates for the purposes of 2Up in a country other than UK or in which either the offering of, or participation in, 2Up is illegal or in which PlayUp is required to be, but is not, licensed or authorised to offer 2Up;
4. each football player who is a member of either team (including its wider squad) or who plays in the league of either team, taking part in the relevant match that is a 2Up Match, and the immediate family of any such player (including a spouse, grandparent, parent, child and grandchild, whether by marriage, remarriage, adoption, co-habitation or other family extension) or any person otherwise co-habiting with that player;
5. each person who uses a “pre-pay” mobile telephone to play 2Up and who does so without sufficient credit on his or her telephone;
6. for a person whose mobile carrier is resident in the United Kingdom, a person using a mobile telephone:
   1. that has an ongoing mobile account but the account is not in the name of the participant, unless the participant can prove to PlayUp’s satisfaction that he or she is the “real” winner (see paragraph 43); or

Jackpot means, in respect of a 2Up Goal, the amount of the Prize Pool from one or more previous 2Up Goals that has not been won by a valid 2Up entry.

PlayUp means PlayUp Interactive Gaming Entertainment (UK) Pty Limited.

PlayUp Group means each member of the PlayUp group, including revO Pty Limited and each affiliate of PlayUp and revO Pty Limited.

Prepaid Account means the account of each entrant that has either won a prize playing 2Up, or that has established an account online or from their mobile phone. You must be an Eligible Participant to establish a Prepaid Account. All winnings from 2Up will be paid into Your Prepaid Account, and you may redeem your winnings by visiting the 2Up Website.

Prize Pool means, in respect of a 2Up Goal, the amount that is available to be won and shared by all valid 2Up entries for that 2Up Goal.

SMS means short message service or text message.

You means each person who plays 2Up.

General

1. The game is 2Up. 2Up is run by PlayUp and, in certain jurisdictions, by members of the PlayUp Group.
2. All rights, including copyright, trademarks and other intellectual property rights, in 2Up or in material supplied or made available as part of 2Up are owned by PlayUp and/or the PlayUp Group and/or any of their licensors and may not be duplicated or infringed in any manner by any person.
3. By playing 2Up, You are deemed to consent to and to understand the T&Cs from time to time in force as posted on the 2Up Website and You represent that You are not an Ineligible Participant.
4. PlayUp reserves the right at all times to vary, change, alter, amend, add to or remove any of these T&Cs by posting such changes on the 2Up Website. You are bound by any such variation, change, alteration, addition or removal.
5. Each Eligible Participant may play 2Up and is eligible to win 2Up.
6. If You are an Ineligible Participant and You play 2Up, any fees or charges charged to You by Your mobile carrier or others are not refundable, and Your 2Up entry will not be valid. If Your 2Up entry is nevertheless accepted for entry into 2Up for any reason, any prize-money paid or payable to You must be repaid by, or is not payable to, You.
7. If You are an Eligible Participant, You may play 2Up anywhere You have mobile coverage within the United Kingdom. You are responsible for checking a mobile coverage map for details.
8. PlayUp accepts no responsibility for loss or damage that may arise from playing 2Up or for any other liability arising from You playing 2Up. All liability of PlayUp to You or to any other person, whether in tort (including negligence), in contract, under statute or otherwise, is expressly excluded to the maximum extent permitted by law. You release and agree to keep PlayUp indemnified from any claim, cost, demand, tax, liability or damage suffered or incurred by PlayUp or its directors, employees, agents or contractors arising out of Your playing 2Up.
9. PlayUp reserves the right to require You to provide at any time such information as PlayUp deems necessary to satisfy itself that You are an Eligible Participant. If You fail to provide sufficient information that satisfies PlayUp, in its absolute discretion, that You are an Eligible Participant, You are deemed to be an Ineligible Participant.
10. PlayUp reserves the right to withhold payment of any amount payable in respect of a winning 2Up entry, and/or to declare any 2Up entry void, if PlayUp, its agents or service providers believe for any reason that prize or pool manipulation or match-rigging has taken place as a result of which the integrity of 2Up may be called into question.
11. PlayUp disclaims any responsibility for Your inability to play, to complete playing or to continue to play 2Up due to equipment or technical malfunction, overloaded or busy servers, lines or cell sites, inadvertent disconnection, Acts of God or any other reason whatsoever whether outside PlayUp’s control or otherwise.
12. None of PlayUp, its agents or service providers nor 2Up is or are associated with, or affiliated to, any international, national or domestic football association, authority or governing body. Neither PlayUp, nor its agents nor service providers nor 2Up is or are associated with the running of any international, national or domestic domestic match that is a 2Up Match.
13. Any personal information You provide to PlayUp is subject to the Privacy Policy set out below. The information PlayUp collects may include Your name, Your postal and email address, and Your telephone number, both home and mobile and your date of birth.
14. Failure by PlayUp to enforce any of these T&Cs does not constitute a waiver of its right to do so.

Gaming

15. The aim of 2Up is to predict the team, assister and scorer of a selected 2Up Goal of a 2Up Match.
16. You can only play 2Up during the period from the time when the 2Up game is opened until the end of that 2Up Match.
17. Each 2Up entry relates to one 2Up Goal only. You may play 2Up on each 2Up Goal as often as You choose, however there is a restriction on the use of the premium rate number 89287 of 30GBP (e.g. 15 2GBP bets) per 24 hour period. Each entry, including duplicate entries, will be charged.
18. The cost of each 2Up entry is as advertised for the match on the 2Up Website. Payment can be made by premium SMS or from an Prepaid Account with PlayUp.
    1. Entry via premium SMS to 89287 is charged at a premium rate to an ordinary SMS, two pounds sterling (£2), but this may vary from time to time as posted on the 2Up Website. The cost of the SMS is charged to Your mobile telephone account or is deducted from Your credit balance if You have a “pre-pay” telephone, at the time that the acknowledgement SMS is sent to Your mobile carrier, regardless of whether it is a valid 2Up entry. Costs associated with sending Your entry to 2Up are borne by You, are distinct from the cost of the 2Up entry itself, and are usually charged at Your usual rate for sending SMS.
    2. Entry using your Prepaid Account can be made online or by texting to shortcode 84287, and requires that there is sufficient credit on your account. If there is not sufficient credit, PlayUp will endeavour to inform You, but cannot guarantee that you will be informed. Texts to 84287 are charged by Your mobile service provider at their regular rate.
    3. Payment into your Prepaid Account (to top-up) may be made using UK credit cards issued in the UK through one of the various channels that PlayUp may offer such as online and by call from your mobile phone to an Interactive Voice Response (IVR) credit card processing service.
19. A valid 2Up entry is usually a 2Up entry that includes a team, assister and scorer for a 2Up Goal, each separated by one of the following characters: # , + _ or space " ". Team and player names that contain a space should be contracted such that the space is not included, e.g. Man United should be texted as MANU and Hussein Al Hakim would be ALHAKIM
20. Each 2Up entry You submit:
    1. must contain the name of a football club, the surname or jersey number of the assister, and the surname or jersey number of the scorer.
21. If 2Up cannot understand or interpret the your entry, 2Up in our absolute discretion will match your entry to a valid team, assister, and scorer using our automated system.
22. It is possible, but not guaranteed, that non-understood entries will be altered according to adapt for:
    1. misspellings of names and clubs;
    2. first names of certain players known predominantly by their first name;
    3. ambiguous club names e.g. "Manchester" may be interpreted as "Manchester United" or "Manchester City";
23. Your entry must include a team, an assister, and a scorer. 2Up in our absolute discretion will determine assisters and scorers, and will not engage in any discussion regarding assists or goals. Guidelines used to determine assists are shown in the FAQ's.
24. If your mobile phone carrier does not send a receipt of successful delivery of the 2Up entry receipt SMS by You before the start of the intended Goal, the 2Up entry will not be accepted for that 2Up Goal. However, that 2Up will attempt to apply Your entry to the next 2Up Goal in that 2Up Match, if any remain and subject to You receiving the receipt SMS for that entry.
25. PlayUp is not liable for any failure to receive (either in a timely manner, or at all) any 2Up entry or receipt of successful delivery by reason of any loss of coverage or overloading of networks or any delay or failure caused by or of any telecommunications or other data transmission system, by or of a service provider or by any factor outside PlayUp’s control.
26. Your 2Up entry will be confirmed by a response SMS from PlayUp or its agent or service provider . Paragraphs below explain the responses You may receive. Provided that 2Up receives a receipt of successful delivery from your carrier prior to the start of the Goal, Your entry is deemed to be that contained in the response SMS to You from PlayUp or its agent or service provider. If no receipt of successful delivery is received by 2Up prior to the start of the Goal, then Playup will attempt to apply your entry against the next goal.
27. 2Up may not be timed to the television or radio broadcast of the match. 2Up is timed as closely as practicable to the actual match timing. A live television broadcast may be delayed to a viewer’s screen.

Prize pools

28. A 2Up Match may have an Accumulated Prize Pool, a Guaranteed Minimum Prize Pool and/or a Fixed Prize and a Payout Percentage.
29. Some 2Up Goals may have a Guaranteed Minimum Prize Pool or a Fixed Prize. You can find out which 2Up Goals have a Guaranteed Minimum Prize Pool or a Fixed Prize by looking up the 2Up Match and 2Up Goal schedule on the 2Up Website. The winning entries are determined by PlayUp in accordance with paragraphs below. Payments related to Minimum Prize Payouts will be adjusted according to the Payout Percentage.
30. The amount of an Accumulated Prize Pool in relation to a 2Up Goal that does not have a Guaranteed Minimum Prize Pool or a Fixed Prize depends on the number of valid 2Up entries for that 2Up Goal.
31. If there is no winner for a 2Up Goal then that Prize Pool jackpots, increasing the value of the Prize Pool for the next 2Up Goal in that 2Up Match.
32. If not all of the Prize Pool is disbursed, such as in cases where a Payout Percentage of less than 100% applies, then, provided that there is at least one 2Up Goal remaining ,that Prize Pool jackpots, increasing the value of the Prize Pool for the next 2Up Goal in that 2Up Match.
33. At the end of the match, all outstanding entries are closed and deemed to have not won. The pool will jackpot to the next games played by the respective teams on a pro-rata basis according to the value of the entries made for each club. This will apply regardless of the reason for the end of game.
34. A separate Prize Pool applies for each country in which 2Up is validly played.
35. From time to time, PlayUp may offer additional bonus prizes for particular Goal combinations, as described on the 2Up Website.

Winning

36. You win 2Up if Your 2Up entry predicts the correct team, assister, and scorer of your entry's assigned 2Up Goal and you can prove ownership of the mobile telephone and account from which the winning 2Up entry was sent and that You are not an Ineligible Participant. If more than one valid 2Up entry correctly predicts the team, assister and scorer of the 2Up Goal, either:
    1. the Fixed Prize is paid to each eligible and valid correct 2Up entry, if a Fixed Prize applies to that 2Up Goal; or
    2. the Accumulated Prize Pool multiplied by the Payout Percentage is divided equally between all eligible and valid correct 2Up entries
37. Winnings are paid into your Prepaid Account and payment from the Prepaid Account will be made by cheque upon your request.
38. If an error is made in the calculation or notification of a Prize Pool, however caused, PlayUp reserves the right to recalculate the Prize Pool to correct the error. Any valid winning 2Up entries will then be paid out of the recalculated Prize Pool.
39. The name of each winner of 2Up may be published by PlayUp, its agents or its service providers on the 2Up Website or on another medium selected by PlayUp. By playing 2Up, You consent to publication and waive any claim to any remuneration for publication.
40. If You win 2Up, You win Your prize at Your own risk. You are responsible for all insurance, tax or other costs associated with a 2Up prize. Where Your entry was submitted from a mobile telephone that is on account, the account holder is presumed to be the winner, unless the “real” participant can show otherwise. PlayUp will pay out to the person who claims the prize subject to appropriate proof of eligibility. PlayUp reserves the right not to pay if insufficient proof is given to it that the claimant is both the winner and an Eligible Participant. If there is a dispute between the account holder and the participant, PlayUp will determine in its absolute discretion who is deemed to be the winner, based on whatever evidence it deems necessary. PlayUp’s decision is final.
41. There is approximately 7 day turnaround time for EFT payments, and 14 days for cheques.

Interpretation of 2Up entry

41. 2Up is designed to support the validity of Your 2Up entry. Your 2Up entry is run through an interpreter, whereby:
    1. The team name is matched against a list of teams for which 2Up can be played, including matching of a limited set of nicknames for team.
    2. In cases where the team name is ambiguous (e.g. "Manchester" could be Man. United or Man. City), PlayUp may attempt to select the correct team based on PlayUp's interpretation of the players included in your entry.
    3. The assist and scorer names are matched against a list of players on teams for which 2Up can be played. This includes the first names, surnames and jersey numbers of players.
    4. PlayUp may (or may not) disallow entries for players who are not actually on the pitch.

Responses

42. Once Your 2Up entry is received by the 2Up server, PlayUp will attempt to send you an SMS response. The following explains the meaning of the SMS response You receive:
    1. If the SMS response indicates “You’re in”, then Your 2Up entry has been received and You are in with a chance of winning, for the next 2Up Goal after the time set out in that SMS response. If the prediction is different from that in Your 2Up entry, You sent a 2Up entry that neede to be interpreted in accordance with the rules set out above. The time indicated on the receipt SMS reflects the time of your entry, which may be later than the time that you sent your entry because of various reasons, including (without limitation) because of delays on the mobile network) or your entry needed to be interpreted.
    2. If the SMS response indicates “You’re a 2UP Winner”, then you've won the amount indicated in the text, and have been assigned a win-code in the text. Please visit the 2Up website to collect.
    3. If the response indicates “Just please try again”, then PlayUp could not interpret your entry. Please re-submit your entry in the correct format.
    4. If the response indicates “No 2UP game in progress”, then you've attempted to make an entry when no 2Up game is being played. Please try again later.
    5. If the response indicates “Can’t find ’player’ in ’team’“, your entry contains a player who is either not in the team or not on the pitch. Please select another player and resend.
    6. If the response indicates “Can’t find ne team with name ’team&rsquo“;, your entry contains a team name that PlayUp could not interpret. Please resend with a valid team name.
    7. If the response indicates “Soz m8, did you mean ’team 1’ or ’team 2’ ?“, your entry contains a team name that is ambiguous. PlayUp could not interpret which team. Please resend with a valid team name.
    8. If the response indicates “Soz, can't make out ur 2UP pick”,then PlayUp could not interpret your entry. Please re-submit your entry in the correct format.

Privacy policy

43. PlayUp takes Your privacy seriously.
44. When You play 2Up, You consent to PlayUp collecting, maintaining, using and disclosing personal information about You and provided by You or by another person in accordance with this policy and the Data Protection Act 1998.
45. This privacy policy does not apply to parties whose websites may be linked or associated with PlayUp’s website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.
46. Generally, PlayUp keeps a record of one or more of the following types of information about You:
    1. Your mobile telephone number;
    2. if You are, or have been, a winner, information that identifies You, such as Your name and address and other information provided by You; and
    3. 2Up game information, including the number of entries You submit and the date and time of each 2Up entry.
    4. If you open a Prepaid Account, then we will retain your address.
47. All information PlayUp seeks is required for business purposes and for the operation of 2Up.
48. PlayUp does not actively seek to collect sensitive information (e.g., health information or information about Your racial or ethnic origin or any criminal record), unless it is necessary for PlayUp’s business purposes. If PlayUp does have to collect sensitive information, PlayUp will do so in accordance with the relevant privacy principles.
49. Sometimes PlayUp acts as an agent for others when collecting information about You, such as for Your mobile carrier.
50. PlayUp collects and holds information about You when You:
    1. play 2Up; or
    2. provide PlayUp with Your physical address, email address or other contact details; or
    3. contact PlayUp through PlayUp’s website or through the 2Up Website.
51. Other than statistical information, PlayUp does do not collect any information about You through PlayUp’s website or through the 2Up Website unless You provide the information.
52. Generally, PlayUp only collects personal information about You from You, although PlayUp may also collect personal information from the mobile telephone carrier by which the mobile telephone on which You play 2Up is carried. You consent to the collection of such information from such mobile carrier and indemnify PlayUp against any liability including any that arises if the mobile account through which You play 2Up is not owned by You.
53. PlayUp uses Your personal information:
    1. to respond to Your request or help PlayUp process Your 2Up entry;
    2. effectively to manage and administer 2Up;
    3. to ensure PlayUp’s business operations are running smoothly, which may include fulfilling legal requirements and conducting confidential systems maintenance and testing and /or;
    4. to advise You of the start of, and finish of, a 2Up Match and to communicate with You in relation to Your entry into 2Up.
54. Usually, PlayUp must get Your consent before telling anyone about You. You can give PlayUp Your consent expressly or PlayUp may imply it by Your conduct. You expressly consent to PlayUp providing information to Your mobile carrier, if necessary.
55. In some circumstances, PlayUp is required by law to give out information about You. For example, PlayUp must give Your details to a court if ordered to do so .
56. Your personal information may also be used by PlayUp to help assess Your total relationship and product holding within PlayUp, analyse products and services, evaluate the needs of customers and develop new products.
57. PlayUp takes all reasonable steps to protect Your personal information from misuse, loss, unauthorised access, modification or disclosure.
58. PlayUp has physical, electronic and procedural safeguards to protect Your information that PlayUp holds. Access to information stored electronically is restricted to staff whose job purpose requires access. PlayUp requires all PlayUp’s employees, agents and service providers to maintain the confidentiality of customer information.
59. You need not give PlayUp any personal information about You that may be requested in communications with You. However, without that information, PlayUp may not be able to fulfil Your request, provide You with any prize You may have won or provide You with an appropriate level of service.
60. You can request access at any time to personal information PlayUp holds about You. Your request will be processed within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the request.
61. There is no fee for requesting access to Your information. However, You may be charged the reasonable cost of processing Your request.
62. Sometimes PlayUp is not required to provide You with access - including (without limitation) if the law says access may be denied. If You are refused access to Your personal information, You will be told why. If PlayUp is not required to provide You with access to the information requested, PlayUp will consider, if reasonable, whether the use of a mutually agreed intermediary would allow sufficient access to meet Your and PlayUp’s needs.
63. PlayUp tries to ensure that all information PlayUp holds about You which PlayUp collects, uses or discloses is accurate, complete and up-to-date. You must promptly notify PlayUp if there are any changes to Your personal information.
64. You may ask PlayUp at any time to correct personal information held by PlayUp about You, which You believe is incorrect or out of date. Your request will be dealt with within a reasonable time.
65. If PlayUp disagrees with the accuracy of the information, You may request that a statement be attached to that information noting that You consider it is not accurate, complete or up-to-date.
66. Data will be treated in accordance with the requirements of the data protection act 1998 as amended from time to time.
67. In this privacy policy, reference to "PlayUp" means each member of the PlayUp Group, each agent and service provider of PlayUp that is responsible for 2Up. Members of the PlayUp Group include companies that are related or owned by PlayUp Pty Limited. Members of the PlayUp Group may change from time to time. If You have any questions, concerns or complaints about PlayUp’s privacy policy or practices or would like more information about particular members’ privacy policies or practices please send an email to privacy@iplayup.com
    PlayUp Interactive Gaming Entertainment (UK) Pty Limited
    16 Theberton Street, London N1 OQX
    01702 312261
    Email: info@iplayup.com
    
68. PlayUp will try to answer any questions You may have, correct any error on PlayUp’s part or resolve any complaint that You may have about PlayUp’s information handling practices.

If You have any questions regarding these Terms and Conditions, You should contact PlayUp at info@iplayup.com

Governing Law

These T&Cs are governed by the laws of England and Wales and PlayUp and You agree to submit to the jurisdiction of the English courts.By agreeing to the terms and conditions of use, you acknowledge and agree that the express licence granted to you under this agreement is for the use specified herein, is subject to the payment of the fees, and your strict ongoing compliance with each and every part of the terms and conditions of use.